8x8 VoIP

VoIP issues

The school IT technician / IT Support Provider should first diagnose the problem to ensure it is not a local issue, e.g. the MAC address hasn’t been reserved or there is an issue on their switch etc.

If the issue is not a local problem but an issue within 8x8 or the client / hard phone then log with LBBD IT support via the LBBD IT Service Desk (login required) or Tel: 0208 227 2013.

If you do not have access to the LBBD IT Service Desk, contact Gillian Bratley via gillian.bratley@bdsip.co.uk

Escalation routes

LBBD IT Service Desk

Phil Deakin (LBBD IT Service Desk Manager) via philip.deakin@lbbd.gov.uk

Then Keith McCormack (LBBD IT Support Manager) via keith.mccormack@lbbd.gov.uk

Then Ashley Hanson (LBBD IT Head of IT Operations) via ashley.hanson@lbbd.gov.uk

Taking it further

If you exhaust these escalation routes and are still not satisfied, please contact Gillian Bratley via gillian.bratley@bdsip.co.uk

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