IT Support Service help

What to do when you have an IT service issue

VoIP (8x8)

VOIP issues

The school IT technician / IT Support Provider should first diagnose the problem to ensure it is not a local issue, e.g. the MAC address hasn’t been reserved or there is an issue on their switch etc.

 

If the issue is not a local problem but an issue within 8x8 or the client/hard phone then log with LBBD IT support via Email: itsupport@lbbd.gov.uk or Tel: 0208 227 2013

Escalation routes

Elevate Helpdesk

Phil Deakin (Elevate Interim Service Desk Team Leader) via philip.deakin@elevateeastlondon.co.uk

Then Poonam Chauhan (Elevate Service Desk Manager) via poonam.chauhan@agilisys.co.uk

Then Ray Joyce (Elevate ICT Services Director) via raymond.joyce@elevateeastlondon.co.uk

Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via gillian.bratley@bdsip.co.uk or 020 8227 2904

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© MMXII London Borough of Barking and Dagenham. ICT in Schools.