The school IT technician / IT Support Provider should first diagnose the problem to ensure it is not a local issue, e.g. the MAC address hasn’t been reserved or there is an issue on their switch etc.
If the issue is not a local problem but an issue within 8x8 or the client/hard phone then log with LBBD IT support via Email: email@example.com or Tel: 0208 227 2013
Phil Deakin (Elevate Interim Service Desk Team Leader) via firstname.lastname@example.org
Then Poonam Chauhan (Elevate Service Desk Manager) via email@example.com
Then Ray Joyce (Elevate ICT Services Director) via firstname.lastname@example.org
Taking it further
If you exhaust these escalation routes and are still not satisfied,
please contact Gillian Bratley via email@example.com or 020 8227 2904
© MMXII London Borough of Barking and Dagenham.
ICT in Schools.