IT Support Service help

What to do when you have an IT service issue

RSA tokens / Citrix / Oracle

RSA token

If you require an RSA token to enable access to Oracle, ask Schools HR to log a call with the Elevate service desk requesting:

An Oracle cost code or purchase order number for payment will be needed  (tokens are £35 each for 3 years access)

If you have an RSA token to reassign to another user, email Gillian Bratley (gillian.bratley@bdsip.co.uk) with the following information:

Oracle login

If you require a login to Oracle, please contact your school HR contact.

 

Escalation routes

Elevate Helpdesk

Phil Deakin (Elevate Interim Service Desk Team Leader) via philip.deakin@elevateeastlondon.co.uk

Then Poonam Chauhan (Elevate Service Desk Manager) via poonam.chauhan@agilisys.co.uk

Then Ray Joyce (Elevate ICT Services Director) via raymond.joyce@elevateeastlondon.co.uk

Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via gillian.bratley@lbbd.gov.uk or 020 8227 2904

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© MMXII London Borough of Barking and Dagenham. ICT in Schools.