IT Support Service help

What to do when you have an IT service issue

RSA tokens / Citrix / Oracle

RSA token

You require an RSA token to enable access to Oracle R12

Email Gillian Bratley (gillian.bratley@lbbd.gov.uk) with the following information, who will log the request with Elevate:

If you have an RSA token to reassign to another user, email Gillian Bratley (gillian.bratley@lbbd.gov.uk) with the following information:

Oracle login

If you require a login to Oracle, please contact your school HR contact.

 

Escalation routes

Elevate Helpdesk

Phil Deakin (Elevate Interim Service Desk Team Leader) via philip.deakin@elevateeastlondon.co.uk

Then Poonam Chauhan (Elevate Service Desk Manager) via poonam.chauhan@agilisys.co.uk

Then Ray Joyce (Elevate ICT Services Director) via raymond.joyce@elevateeastlondon.co.uk

Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via gillian.bratley@lbbd.gov.uk or 020 8227 2904

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