IT Support Service help

What to do when you have an IT service issue

RSA tokens / Citrix / Oracle

RSA token

You require an RSA token to enable access to Oracle R12

Email Gillian Bratley ( with the following information, who will log the request with Elevate:

If you have an RSA token to reassign to another user, email Gillian Bratley ( with the following information:

Oracle login

If you require a login to Oracle, please contact your school HR contact.


Escalation routes

Elevate Helpdesk

Phil Deakin (Elevate Interim Service Desk Team Leader) via

Then Poonam Chauhan (Elevate Service Desk Manager) via

Then Ray Joyce (Elevate ICT Services Director) via

Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via or 020 8227 2904

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