IT Support Service help

What to do when you have an IT service issue

Internet Service

Internet performance issues

Log a job with the RM Helpdesk or Tel: 0845 0773825 or Email: (or if you have the Flex Service from RM).

You will need your RM site ID.


Escalation routes

RM Helpdesk

Zaber Kiyani (Technical Account Manager) via Tel 07736 323828

Then Tim Etches (London and SE England Relationship Manager) via Tel 07973 502952

Then Nicola Todd (Internal Account Manager) Tel 01698 578028


Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via or 020 8227 2904

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