IT Support Service help

What to do when you have an IT service issue

Internet Service

Internet performance issues

Log a job with the RM Helpdesk or Tel: 0845 0773825 or Email: (or if you have the Flex Service from RM).

You will need your RM site ID.


Escalation routes

RM Helpdesk

Zaber Kiyani (Technical Account Manager) via Tel 07500 882627

Or Matt McFarlane (Service Account Manager) via Tel 01235 826070 

Then Emma Brown (Senior Service Account Manager) via Tel 07884 118840


Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via or 020 8227 2904

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