IT Support Service help

What to do when you have an IT service issue

Internet Service

Internet performance issues

Log a job with the RM Helpdesk or Tel: 0845 0773825 or Email: barkingdagenhamprimariessupport@rm.com (or flexsupport@rm.com if you have the Flex Service from RM).

You will need your RM site ID.

 

Escalation routes

RM Helpdesk

Zaber Kiyani (Technical Account Manager) via zkiyani@rm.com Tel 07500 882627

Or Matt McFarlane (Service Account Manager) via mmcfarlane@rm.com Tel 01235 826070 

Then Emma Brown (Senior Service Account Manager) via ebrown@rm.com Tel 07884 118840

 

Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via gillian.bratley@bdsip.co.uk or 020 8227 2904

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© MMXII London Borough of Barking and Dagenham. ICT in Schools.