IT Support Service help

What to do when you have an IT service issue

Email Services

 

Reset a user’s password

Use the Office 365 tool
You will need the school username and password that has been sent to the headteacher.

Add new users

Use the Office 365 tool
You will need the school username and password that has been sent to the headteacher.

Update users’ details

Use the Office 365 tool
You will need the school username and password that has been sent to the headteacher.

Delete users

Use the Office 365 tool
You will need the school username and password that has been sent to the headteacher.

All other issues

Email office365@bdcs.org.uk

Escalation routes

Email

Office 365 help via office365@bdcs.org.uk

Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via gillian.bratley@lbbd.gov.uk or 020 8227 2904

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