RM Support

What to do when you have an IT service issue

RM Support

RM Support Service / RM Flex Service

Log a job with the RM Helpdesk or Tel: 0845 0773825 or
Email: barkingdagenhamprimariessupport@rm.com if you have the Borough / RM Support Service, or flexsupport@rm.com if you have the RM Flex Service from RM.

You will need your RM site ID.

Escalation routes

RM Helpdesk

Zaber Kiyani (Technical Account Manager) via zkiyani@rm.com Tel 07736 323828

Then Tim Etches (London and SE England Relationship Manager) via tetches@rm.com Tel 07973 502952

Then Nicola Todd (Internal Account Manager) viantodd@rm.com Tel 01698 578028

Taking it further

If you exhaust these escalation routes and are still not satisfied,

please contact Gillian Bratley via gillian.bratley@lbbd.gov.uk or 020 8227 2904

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© MMXII London Borough of Barking and Dagenham. ICT in Schools.